Shipping policy

Policies effective: January 1st, 2023

Shipping Policy: For all products ordered on PureDesignOnline.com, we are currently offering FREE SHIPPING for domestic orders over $100.00 . Purchases must be made in a single order, and be shipped to the Continental US ("lower 48"). For orders less than $100.01 shipped to the Continental US, you will be charged a flat rate of $15 for shipping. Shipping charges to AK/HI/PR and Canada are as shown at checkout. Chilewich items cannot be sent outside of the USA by contractual agreement.

One exception is Gift Certificates, which are delivered via e-mail at no charge regardless of destination or amount.

We can only ship to the USA and Canada street addresses at this time.This does not include Post Office Boxes, APO/FPO, or U.S. Protectorates. For larger items or orders that require freight, our free shipping applies to curbside delivery, which will be arranged between the freight carrier and the buyer with our assistance.

Orders typically ship within 3 business days, unless otherwise specified on the product pages. We will notify you of any unexpected delays, and you may cancel your order if you do not wish to wait for your item. To assure quick arrival, items ordered together may not arrive in the same box. Typical domestic (lower-48-state) transit time is 5-7 business days, with many orders arriving sooner. If we are not too busy shipping other orders, certain items may be shipped by a method faster than ground shipping for an extra cost. If you would like to know if we can expedite the shipping on an item of interest, please email us or call 607-962-5757

Please place one order per shipping address. We generally ship via Fed-Ex or UPS, and therefore require your phone number with your order. We will not use this information for any other purpose than fulfilling your order. Orders that do not adhere to these guidelines may incur additional shipping costs, or we may choose not to fulfill these orders.

Sales Tax: New York residents will have sales tax automatically added to their order. If Pure Design is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.

‍Your Credit Card Charges: We will not charge your credit card until your product ships, or, for gift certificates, when the order is placed. The exception to this policy is items with ship times in excess of one week. In this case, we will bill your card within one week, since the credit card authorizations on your orders are only valid for a limited time. We would refund this charge in full if the item fails to ship or you choose to cancel your order.

‍Out of Stock Policy: We do our best to keep our products in stock. However, sometimes demand exceeds our expectations, or a supplier has an unanticipated delay, and it may take a day or two to update the website with this information. We appreciate your understanding and patience. If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail of the shipping schedule, and you are free to cancel your order without charge if you do not wish to wait for your item or substitute a similar item.

‍Errors and Omissions: The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If an item's correct price is higher than our stated price, we will contact you for instructions before shipping, and cancel your order if we do not receive a timely reply.