Policies effective: January 1, 2023
Refund and Return Policies: We want you to be completely satisfied with your purchase from Pure Design. You may return your full-price merchandise within 30 days from date of receipt. All items must be returned unused and in the original packaging. If you have a return, please write to email us or call 607 937 4438 to arrange the return. Returns will only be accepted once a resolution has been agreed to by you and a Return Authorization (RA) has been provided by us, and at our discretion we may choose to have you dispose of the product rather than incur return charges.
Items on sale during promotional periods are also subject to this policy, however all sales are final on otherwise discounted, discontinued, used, damaged, or "basement" items. Product pages will clearly indicate if you are buying one of these items. For all other products with defects, Pure Design will pay shipping costs in both directions and reimburse you in full, provided you return the item in the original packaging, with all materials, as originally packed, or otherwise return the item without it incurring additional damage. If you wish to return your purchase for any other reason, you will be responsible for return shipping costs, and we will refund the purchase price plus sales tax, if any, less a 20% restocking fee. You will not be charged the cost to originally ship the item to you. Your return must be accompanied by the receipt and must include your RA number. Please indicate the RA number on the outside of the packaging to ensure prompt processing. We may ask for evidence of defect prior to return, such as digital photos.
If your item appears to have incurred damage in transit, please contact us immediately upon receipt so that we may replace the damaged item and pursue a claim with the shipper. Our shipper will require images of the damage or defect. Please hold onto all packing materials and the item until further notice. Pure Design MUST be informed within 3 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.
Shipping address for returns (RA required):
39 E. Market Street
Corning, NY 14830