All products ordered on PureDesignOnline.com, PureDesignKids.com, or Basement.PureDesignOnline.com -- and delivered within the continental ("lower 48") United States -- will incur a shipping and handling charge based on the total of the order value, not including tax, as follows:

Order Total	Shipping Charges
$0 - $25	$8.95
$25.01 - $50	$9.95
$50.01 - $75	$10.95
$75.01 - $100	$15.95
$100.01 - $150	$20.95
$150.01 - $200	$25.95
$200.01 - $250	$39.95
$250.01 - $500.00	$59.95
$500.01 - $750.00	$79.95
$750.01 - $1500.00	$99.95
$1500.01 - $2000.00	$200.00
$2000.01 - $3000.00	$300.00
$3000.01 - $4000.00	$450.00
$4000.01 +	$500.00

The one exception is Gift Certificates, which are delivered via e-mail at no charge.

All shipping charges will be displayed before you complete your check-out process. Entering your zip code in the initial checkout screen and then clicking "Apply" under "Shipping Options" will display your actual shipping charges immediately. Products sold on other e-commerce platforms may not conform to this shipping table; notably, shipping charges will be higher on Amazon.com.

For an additional cost, we will ship certain items to Alaska, Hawaii, and most Canadian addresses. This offer does not apply to any item that would be sent via freight, or where we otherwise indicate the item is unavailable for delivery outside of the continental US, even if limitations in the e-comm service(s) we use allow you to add these items to your shopping cart. The buyer is responsible for any customs or duties charged by the country to which the package is delivered. Shipments outside the US and Canada will be charged actual shipping charges, but will need to be ordered via arrangement outside this website. Please email or call for quotes, and to place the order. Note that in many cases, shipping charges to destinations outside of North America can be comparable in cost to the price of the item.

Orders typically ship within 2 business days; drop-shipped items may take a bit longer, but we will notify you of any delays due to our vendors. To assure quick arrival, items ordered together may not arrive in the same box. Typical domestic (lower-48-state) transit time is 5-7 business days, with many orders arriving sooner.

Please place one order per shipping address. We generally ship via Fed-Ex or UPS, and therefore require your phone number with your order, since that is a requirement of these shippers. We will not use this information for any other purpose than fulfilling your order. We generally do not ship by USPS, and therefore cannot deliver to PO Boxes, APO/FPO addresses, or US territories. Some items specify "ground floor delivery only" and cannot be shipped otherwise without making arrangements in advance. Orders that do not adhere to these guidelines may incur additional shipping costs, or we may choose not to fulfill these orders.

New York residents will have sales tax automatically added to their order. If Pure Design is not collecting your state's taxes, you are expected to comply with your state's current laws regarding purchases over the Internet.

We will not charge your credit card until after your product ships. The exception to this policy is items with wait-to-ship times in excess of two weeks, as indicated on the products' pages. In this case, we will bill your card after two weeks, since the credit card authorizations on your orders are only valid for a limited time. We would refund this charge in full if the item fails to ship.

We do our best to keep our products in stock. However, sometimes demand exceeds our expectations, or a supplier has an unanticipated delay. We appreciate your understanding and patience. If your selected merchandise is out of stock, we will inform you immediately upon receipt of order. We will inform you via e-mail of the shipping schedule.

The information on this website and/or in Pure Design's catalogue may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We want you to be completely satisfied with your purchase from Pure Design. You may return your merchandise within 30 days from date of receipt for a refund or exchange. After 30 days, we will provide a store credit for returns. All items must be returned unused and in the original packaging. If you have a return, please call 800-483-5643 or email us at customer dot service at pure hyphen design dot com to arrange the return. Returns will only be accepted once a resolution has been agreed to by you and a Return Authorization (RA) has been provided by us, and at our discretion we may choose to have you dispose of the product rather than incur return charges.

For defective products, Pure Design will pay shipping costs in both directions. If you wish to return your purchase for any other reason, you will be responsible for return shipping costs, and we will refund the purchase price plus sales tax, if any. Your return must be accompanied by the receipt and must include your RA number. Please indicate the RA number on the outside of the packaging to ensure prompt processing. After our 30 day guarantee period your return will be for store credit only. We do not charge a restocking fee.

If your item appears to have incurred damage in transit, please contact us immediately upon receipt so that we may replace the damaged item and pursue a claim with the shipper. Please hold onto all packing materials and the item until further notice. Pure Design MUST be informed within 3 days of delivery of all damaged goods, or we cannot process a claim. Please inspect all deliveries thoroughly upon arrival.

Note that all all sale items, including Pure Design Basement and Frendshop discount sales, are final, as are any made-to-order products, such as many of those from Turnstone/Steelcase.

Pure Design Companies
39 East Market Street
Corning, NY 14830

800-483-5643

customer dot service at pure hyphen design dot com